1º The relational needs of each person. They require maintaining close and assiduous communication to tell and learn about experiences and create links between people within the NGO. In addition to asking the volunteers how they are doing, both personally and in relation to the NGO and if they need anything to carry out the voluntary activities of the entity.
Fundamentally, that they are accompanied and, above all, that they feel accompanied during their voluntary action in the entity, using the different means that are available. These actions can be carried out individually or as a group, in which information or opinions are shared and both ways can be equally beneficial. Finally, it should be noted that permanent communication should not be too burdensome and an appropriate period of time for this type of communication is usually every 10 or 15 days.
2º Experience of development as a person and training needs. It consists of providing tools and resources for the volunteer to develop their activities in a positive way, learning new ones. These tools can be material resources, but above all they highlight the training actions that provide volunteers with the means, on the one hand, to carry out volunteer activities and, on the other hand, for their own personal development. As such, contributions such as acquiring knowledge about specific tasks or groups, improving the curriculum and obtaining practical experience can be highlighted.
3º Participatory needs. They require that the volunteer needs to be an active part of the entity's activities. In other words, that they feel identified with the way of acting of the entity, and that they feel part of the NGO and that they’ve been recognized as such, that they have opportunities to comment on social intervention and other actions that allow the volunteer to get involved in the entity. That’s why, giving some freedom, autonomy and decision-making capacity is vital. This is closely related to maintaining adequate communication and facilitating resources, since this helps the volunteer to be part of the organization.
4º Promote self-care of the volunteers themselves. Perhaps the most important key point of all since its goal is to consolidate and promote physical and mental health, motivation, relational and social sustainability, and emotional sustainability. All these aspects are essential in the care and well-being of people and finding the appropriate measures to promote self-care is very important in all NGOs that work with volunteer personnel.
The goal of an entity should be to provide all kinds of mechanisms so that volunteers are able to carry out self-care, since each person knows (or should know) better than anyone how they feel and what they need to feel better.
These are the 4 key points that need to be addressed in order to take good care of volunteers in an NGO. As has been seen, all of them are related and require good internal communication and for this, it is recommended that there is a space for volunteers to express how they feel treated by the entity (groups, individual interviews, questionnaires , etc.). The possibilities are several, but, taking into account these 4 key points, the relationship between NGO and volunteer and the social activity that they carry out together will be much more fruitful for all parties involved.